Terms of Service

Last updated: September 29, 2026

1. What we provide

Northline sets up and runs a missed-call text-back service for your business. When someone calls your business number and you don't answer, they automatically receive a text message from your business, and their replies are sent to you. We set up the phone number, the automation, and the message, and we help you turn on call forwarding.

2. Pricing and billing

• Setup fee: $300 CAD, charged once when you sign up.
• Monthly fee: $150 CAD, charged every month until you cancel.
• These prices are a limited-time promotion. The price you sign up at stays the same for as long as you stay subscribed without a break.
• Any new feature we add to the service is included at no extra cost while you are subscribed.
• Payments are processed securely by Stripe. We never see or store your card details.
• Taxes, if any apply, are extra.

3. Setup time

We aim to have your service ready within 2 to 4 business days after you pay. This can take longer if we are waiting on information from you or on your phone carrier.

4. Cancelling

You can cancel at any time by emailing us at northlineox@gmail.com or by replying to any message from us. Cancellation takes effect at the end of your current monthly billing period, and you won't be charged again after that. To fully stop the service on your phone, you also need to turn off call forwarding; we will send you the steps.

5. Refunds

The monthly fee is not refunded once a billing period has started. The setup fee covers the work of building your service, so it is not refunded after setup work has begun. If we are unable to deliver a working service, we will refund what you paid.

6. Your responsibilities

• Give us accurate information about your business and keep your call forwarding turned on.
• Use the service lawfully. The service only texts people who have just called your business, and every text includes a way to opt out by replying STOP. You agree not to use it to send unwanted or unrelated messages.
• Reply to your customers yourself. We do not talk to your customers on your behalf unless we agree to that in writing.
• You are responsible for the wording you approve for your text message.

7. What we can't promise

The service depends on phone carriers, Twilio, and other outside providers. Messages can be delayed, blocked, or fail to arrive for reasons outside our control, and we can't guarantee that every missed call will get a text or that any number of jobs or customers will result. We work to keep the service running and will fix problems as fast as we can.

8. Limit of liability

To the extent the law allows, Northline is not responsible for lost jobs, lost revenue, or indirect damages connected to the service. Our total liability to you is limited to the fees you paid us in the three months before the issue happened.

9. Your data and privacy

We only use the phone numbers and messages that pass through your service to run the service for you. We do not sell or share them. When you cancel, we stop using your customers' information for your service and delete it on request. Anyone can reply STOP to any text to opt out.

10. Changes to these terms

If we change these terms, we will tell you by email or text before the change applies to you. If you don't agree, you can cancel.

11. Governing law

These terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply there.

12. Contact

Questions? Email northlineox@gmail.com.